Who is eligible to be a hosted buyer at the World Financial Innovation Series (WFIS)?

A hosted buyer is a key decision-maker or senior executive from leading financial institutions in Ho Chi Minh City who: is actively seeking financial solutions showcased at WFIS, is willing to travel to Hanoi for the event, possesses strong purchasing power, commits to one-on-one meetings with selected solution providers, and agrees to stay for the full duration of the event.

How can someone become a hosted buyer at WFIS?

Selection is at the discretion of the event organizers, who will handpick the top 25 technology and digital leaders from Ho Chi Minh City’s foremost banks and financial institutions.

What criteria influence the selection process for the WFIS hosted buyer program?

Hosted buyers are chosen based on their purchasing authority, allocated budget for vendor procurement, specific solutions they seek, and implementation timelines. The selection focuses on senior executives from Ho Chi Minh City who demonstrate strong purchasing intent for solutions featured at WFIS.

What benefits do hosted buyers receive at WFIS?

Hosted buyers enjoy complimentary flights and 5-star accommodation, full access to the event, exclusive entry to the 'Hosted Buyers Lounge,' insights into key financial services topics, exposure to cutting-edge financial technologies, and the opportunity to engage in one-on-one meetings with preferred solution providers.

What are the responsibilities of a hosted buyer at WFIS?

A hosted buyer must actively participate in networking and solution exploration, commit to at least 10 one-on-one meetings with chosen solution providers, and remain present for the full duration of the event.

Agenda

Day 1
Day 2
Day 2 - Awards & Gala Dinner

8:00 AM – 9:00 AM

REGISTRATION & COFFEE

9:00 AM – 9:10 AM

OPENING CEREMONY

9:10 AM – 9:30 AM

Transforming Vietnam’s Financial Landscape: Empowering Growth Through Innovation

Assessing Vietnam’s National Strategy for developing a digital economy and society by 2025, with a focus on modernization, stability, digital transformation, and sustainable financial growth
Advancing transparency and innovation to enhance banking services and expand financial inclusion
Tackling regulatory challenges and driving the successful implementation of digital banking initiatives across Vietnam’s financial ecosystem

9:30 AM – 9:50 AM

Fuelling Innovation with Cloud Technology in Digital Transformation

Revamping business models to address dynamic customer and operational needs
Shifting from product-focused to customer-driven strategies to boost growth and foster agile innovation
Navigating cloud-based transformation challenges while harnessing opportunities for enhanced business efficiency

9:50 AM – 10:10 AM

The Power of Next Gen AI-Driven Customer Experience (CX) in the Realm of Digital Finance

The Next Evolution of AI in BFSI – How generative AI, real-time analytics, and predictive automation are redefining customer engagement
The roadmap for future-proofing contact center operations, balancing automation with human insight, and unlocking AI-driven efficiencies without compromising the high-touch experiences customers expect
Learn how leading financial and insurance institutions migrate from their on prem contact centre to the cloud, leveraging AI-powered analytics, proactive service models, and workforce transformation to turn their service centers into strategic assets

10:10 AM – 10:30 AM

Hyper-Personalization with AI: Building a Love Brand in Consumer Finance

From Data Chaos to Clarity: How to overcome data fragmentation and poor quality data to unlock true personalization
The Power of Now: Real-time data and real-time AI—how to harness them to anticipate customer needs in the moment
Beyond Personalization: Creating a Love Brand: How we built a hyper-personalized framework that doesn’t just serve customers but turns them into loyal fans

10:30 AM – 11:00 AM

Panel Discussion

Biometrics to the Rescue: Shielding Vietnam's Banks from Deepfakes

Discussing the potential vulnerabilities in biometric systems, and how banks can proactively address emerging threats through innovation
How can biometric authentication systems be enhanced to detect subtle deepfake manipulations in real-time banking transactions?
Addressing significant technical challenges in implementing multi-modal biometric authentication

11:00 AM – 11:30 AM

NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE

11:30 AM – 11:50 AM

Digital Transformation in BFSI: MarTech’s Role in Driving Growth

How digital transformation is reshaping customer interactions in BFSI
The role of marketing technology (MarTech) in streamlining customer acquis
Key MarTech tools that are revolutionizing BFSI marketing
Best practices for implementing digital transformation initiatives
Overcoming regulatory and compliance challenges in digital BFSI marketing

11:50 AM – 12:20

Panel Discussion

Digital Transformation: Crafting Modern Banking Strategies for Future Success

Upgrading core banking platforms through strategic enhancements to support ambitious future goals
Innovating multi-channel banking with advanced mobile solutions and integrated core systems
Designing a connected, customer-centric digital ecosystem that anticipates future needs and fosters adaptability

12:20 – 12:40

Facilitating Rapid Delivery of Digital Financial Services through Open Banking Systems

Addressing challenges in establishing a secure universal identity management framework for open banking
Harnessing developer capabilities to enhance customer experience through seamless access to data and services across multiple banks
Overcoming challenges in integrating open banking, including API performance and reliability

12:40 – 12:50

Upskilling with Udemy Business Amidst the AI Revolution

In the world of Gen AI—where 86% of workers believe they need AI training but only 14% have received it, or 61% of CIOs indicate that their organizations lack technical AI maturity—organizations need to upskill and reskill their workforce to stay ahead of the game
Udemy helps organizations upskill and reskill employees with not only courses on Gen AI but also by being the Gen AI-powered platform that enhances learning through cutting edge features
Take a peek on how your organization can thrive in the AI Revolution, including case studies from our customers

12:50 – 14:00

LUNCH BREAK

14:00 – 14:20

Fireside Chat

Smart Banking: Leveraging Big Data for Operational Excellence

Building resilient data architectures to ensure seamless data integration and accessibility
Implementing advanced data governance to maintain compliance and secure sensitive financial data
Harnessing predictive analytics for proactive decision-making and risk management in financial operation

Moderator

14:20 – 14:40

Consumer Finance 2025: Home Credit’s Customer-Centric & Sustainable Growth Strategy

Overview of key shifts in consumer finance for 2025, including digital adoption and changing customer expectations
Balancing growth with financial stability and ethical lending practices
Predictions on how Home Credit’s customer-focused and sustainable strategies will shape the financial landscape

14:40 – 15:10

Panel Discussion

Retail Banking in the Digital Age: From Traditional to Innovative

How can retail banks deliver a seamless, omnichannel experience that matches evolving digital habits?
Examining how retail banks balance customer privacy with personalized marketing in a strictly regulated digital space
Exploring various strategies for managing regulatory risks essential for transitioning to digital platforms

15:20 – 16:30

NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE