8:00 AM – 9:00 AM
REGISTRATION & COFFEE
9:00 AM – 9:15 AM
Strengthening Vietnam’s Banking System for Sustainable, Inclusive, and Digitally Enabled Growth
- Examining Vietnam’s evolving financial sector priorities in the context of economic resilience, controlled innovation, and long-term system stability
- Aligning banking modernization efforts with national digital transformation programs while safeguarding trust, prudence, and financial discipline
- Balancing innovation-led growth with regulatory oversight as Vietnam’s banking ecosystem transitions to a more digital-first operating model
9:15 AM – 9:30 AM
The Future of Digital Money in Vietnam: Preparing for the Next Phase of Monetary Innovation
- Understanding global central bank digital currency developments and their relevance to Vietnam’s financial system
- Evaluating the readiness of Vietnam’s payment infrastructure, legal frameworks, and risk controls for potential digital currency scenarios
- Assessing implications for banks, payment providers, and cross-border settlements in a progressively digitized monetary environment
9:30 AM – 9:50 AM
Architecting Cloud-Based Banking Platforms for Scale and Resilience
- Designing cloud adoption strategies that align with data residency, cybersecurity, and supervisory expectations
- Modernizing legacy infrastructure to improve scalability, reliability, and speed without compromising system stability
- Leveraging cloud platforms to enable faster product innovation, ecosystem collaboration, and operational efficiency
9:50 AM – 10:10 AM
Advancing Responsible AI Adoption in Banking: From Controlled Experiments to Enterprise Impact
- Applying AI to credit assessment, fraud prevention, customer service, and operational decision-making
- Establishing governance frameworks to address transparency, explainability, bias, and accountability in AI models
- Measuring business value from AI initiatives while maintaining regulatory confidence and customer trust
10:10 AM – 10:30 AM
Hyper-Personalisation at Scale: The Next Phase of Customer Experience in Financial Services
- Anticipating customer intent using real-time data and predictive insights
- Orchestrating seamless, omnichannel experiences across banking, insurance, and digital platforms
- Aligning personalization strategies with compliance, ethics, and customer trust
10:30 AM – 11:00 AM
Panel Discussion
Evolving Digital Transformation in Financial Services: What Comes After Digital-First
- Moving from digital-first strategies to fully integrated enterprise transformation
- Aligning technology, people, and processes around speed, intelligence, and scale
- Sustaining trust, control, and regulatory confidence in advanced digital environments
11:00 AM – 11:30 AM
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
11:30 AM – 12:00
Panel Discussion
Trust, Technology, and Talent: The CEO Agenda for the Next Decade of Banking
- Strengthening governance, cybersecurity, and ethical AI frameworks to safeguard customer confidence while operating in increasingly digital and interconnected ecosystems.
- Moving beyond digitisation to intelligent, cloud-native, and data-driven banking models that enable agility, resilience, and new value creation.
- Reskilling leadership and workforce capabilities to align with AI-enabled operations, cross-functional collaboration, and the cultural shift required for continuous transformation.
12:00 – 12:20
Open Banking in Vietnam: Laying the Groundwork for Secure Data Sharing and Innovation
- Addressing governance, consent management, and data protection requirements in open banking frameworks
- Enabling collaboration between banks, fintechs, and third parties through secure APIs
- Overcoming technical and operational challenges related to interoperability, performance, and scalability
12:20 – 12:40
Driving Customer Loyalty Through Data-Led, Trust-Centric Engagement Strategies
- Leveraging customer data responsibly to anticipate needs and improve service relevance
- Delivering consistent, personalized experiences across physical and digital banking channels
- Embedding trust, transparency, and consent into customer experience design
12:40 – 12:50
-Generation Connectivity and Its Impact on Digital Banking Performance
- Supporting real-time transactions and high-availability digital services through advanced network capabilities
- Enhancing mobile banking reliability, speed, and security for mass-market adoption
- Preparing banking infrastructure for data-intensive and AI-driven use cases
12:50 – 14:00
LUNCH BREAK
14:00 – 14:30
Panel Discussion
Cybersecurity as a Strategic Priority: Strengthening Resilience Across the Banking Sector
- Aligning cybersecurity strategies with evolving regulatory requirements and threat landscapes
- Securing hybrid and cloud-based banking environments against sophisticated attacks
- Developing incident response and recovery capabilities to minimize systemic and reputational risk
14:30 – 14:50
Accelerating Vietnam’s Transition Toward a Cash-Light Economy
- Expanding digital payment adoption beyond urban centres and digitally native users
- Improving merchant acceptance, interoperability, and cost efficiency
- Strengthening collaboration between government, banks, and payment providers to sustain momentum
14:50 – 15:20
Panel Discussion
Retail Banking Transformation: Redefining Value in a Digital-First Market
- Rebalancing branch, digital, and assisted channels to meet evolving customer expectations
- Managing personalization and data privacy in a regulated environment
- Ensuring operational efficiency and compliance during large-scale digital transitions
15:20 – 16:30
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
8:00 AM – 9:00 AM
REGISTRATION & COFFEE
9:00 AM – 9:15 AM
Digital Financial Services as a Catalyst for Inclusive Economic Development in Vietnam
- Strengthening access to formal financial services for individuals, SMEs, and rural communities
- Leveraging digital finance to support entrepreneurship, productivity, and economic participation
- Aligning inclusion initiatives with national development and digital economy goals
09:15 AM – 09:30 AM
Mobile Banking at Scale: Designing Secure and Accessible Platforms for All
- Building intuitive, reliable mobile banking experiences for diverse customer segments
- Ensuring security, uptime, and performance in high-transaction environments
- Integrating mobile platforms with core banking and payment ecosystems
09:30 AM – 09:50 AM
Fintech Super Apps and Platform Ecosystems: Reshaping Financial Engagement
- Integrating financial services into everyday digital ecosystems
- Leveraging open APIs and partnerships to expand reach and functionality
- Understanding competitive and collaborative implications for banks
09:50 AM - 10:10 AM
Strengthening AML and Financial Crime Controls in a Digitally Connected Economy
- Applying advanced analytics and AI to detect complex and emerging financial crime patterns
- Integrating KYC, customer due diligence, and transaction monitoring into unified systems
- Enhancing cooperation and information sharing across borders and institutions
10:10 AM - 10:30 AM
Simplifying Compliance While Managing Regulatory Complexity
- Embedding compliance requirements into digital processes and workflows
- Leveraging regulatory technology to improve efficiency and reduce cost
- Balancing innovation speed with supervisory expectations
10:30 AM - 11:00 AM
Panel Discussion
Scaling AI Across the Bank: Governance, Capability, and Cultural Readiness
- Developing enterprise-wide AI strategies aligned with business priorities
- Establishing governance structures for risk, ethics, and accountability
- Building internal skills and operating models to sustain AI adoption
11:00 AM – 11:30 AM
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
11:30 AM - 12:00 AM
Panel Discussion
The Digital Transformation of Insurance in Vietnam: Opportunities and Challenges
- Leveraging technology to improve underwriting, claims, and customer engagement
- Expanding distribution through digital channels, bancassurance, and platform partnerships
- Addressing trust, adoption, and regulatory considerations in digital insurance models
12:00 PM – 12:20 PM
Embedding Sustainability into Banking Strategy: From Policy Commitments to Execution
- Integrating ESG considerations into credit assessment, risk management, and reporting
- Financing green and transition projects while managing climate-related risks
- Using data and technology to measure and report sustainability outcomes
12:20 PM – 12:40 PM
Accelerating Innovation Through Low-Code and No-Code Platforms
- Enabling faster application development while maintaining governance and control
- Improving operational efficiency and reducing dependency on traditional IT cycles
- Supporting compliance, stability, and scalability through structured development frameworks
12:40 PM – 12:50 PM
Wealth Management in the Digital Era: Balancing Technology with Human Expertise
- Enhancing advisory services with digital tools and real-time insights
- Building trust and long-term relationships in a digital-first environment
- Scaling wealth solutions across affluent, mass-affluent, and emerging segments
12:50 – 14:00
LUNCH BREAK
14:00 – 14:30
Panel Discussion
From Standardization to Personalization: Redefining Customer Experience in Banking
- Delivering relevant, personalized experiences while respecting data privacy and consent
- Aligning technology, processes, and culture around the customer
- Scaling personalization across products, channels, and customer segments
14:30 – 14:50
Panel Discussion
The Evolution of Digital-Only Banks in Vietnam’s Competitive Landscape
- Comprehending the surge in AI-driven fraud (deepfakes, synthetic identities, automation)
- Leveraging AI/ML for behavioral analytics and predictive detection
- Navigating global compliance demands and harmonizing policies
14:50 – 15:20
Panel Discussion
Harnessing Data Intelligence to Drive Smarter Banking Decisions
- Building secure, scalable data architectures across banking operations
- Strengthening data governance to meet regulatory and security requirements
- Using predictive analytics to support growth, risk management, and customer strategy
15:20 – 16:00
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
16:00 – 16:30
Red Carpet Moment with Paparazzi Lights
16:30 – 16:40
Opening Ceremony by EMCEE
16:40 – 16:50
Grand Premier Performance
16:50 – 17:20
Introductory Address by the Jury Committee
17:20 – 18:00
Awards Presentation Ceremony:
- IT Maestro of the Year
- GRC Advocate of the Year
- Data & Analytics Leader of the Year
- Marketing Leader of the Year
- Retail Banker of the Year
- Cyber Practitioner of the Year
- CX Innovator of the Year
- Woman Influencer in FSI
18:00 – 18:10
Closing Performance
18:10 – 18:20
Closing Remarks
18:20 – 19:30
Cocktail & Gala Dinner
*The above is a running agenda and is subject to change