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We’ve got it all.

The agenda is specially curated to bring out the most pressing topics from the industry.

08:00 - 09:00

Registration & Coffee

09:00 – 09:10

Opening Remarks

09:10 – 09:25

Driving Vietnam's Digital Shift: Technology, Financial Inclusion, and Economic Growth in FSIs

  • Revolutionizing financial services in Vietnam, aligning with the National Strategy for Financial Inclusion 2018-2025 to promote economic growth
  • Enhancing financial literacy and accessibility, contributing to a more financially inclusive society in Vietnam
  • Fostering a vibrant fintech ecosystem, encouraging collaboration and innovation among startups and established financial institutions

09:25 – 09:40

The Cloud-Powered Banking Revolution: Optimizing Infrastructure and Enhancing Scalability for Vietnam's Banking Needs

  • Getting away with the problems of Legacy infrastructure and application sprawl through cloud migration
  • Cloud-based services allowing banks to create new business models, products, and services
  • Addressing Cloud concerns: Risks, Security and Governance

09:40 - 10:00

Building a Resilient Banking Sector: Opportunities for Banks in the Growing FDI Landscape of Vietnam

  • How can banks strategically position themselves to capitalize on the growing FDI landscape?
  • What innovative financial products can bank design to support the unique requirements of FDI-driven sectors?
  • What collaborative initiatives can banks undertake to strengthen their foundations in the evolving FDI landscape?

10:00 - 10:20

Beyond Branches: Expanding Retail Banking Reach and Reimagining Customer Interactions

  • Creating retail banking modules that can provide a comprehensive view of customer, financial and business data to the retail bankers
  • What are the key technologies reshaping the landscape of retail banking beyond traditional branches?
  • Availing Integrated solutions for retail banking through enterprising Core-Banking systems (CBS)

10:20 – 11:00

Panel Discussion

The Rise of Data-Driven Banking: Harnessing the Power of Analytics and AI to Drive Business Insights

  • In what ways can data-driven approaches be used to develop and customize personalized financial products for customers?
  • As AI becomes more autonomous, how can banks ensure that AI systems operate ethically and align with the institution’s values?
  • As open banking evolves, understanding the critical intersection between data sharing and security

11:00 – 11:30

NETWORKING BREAK

11:30 - 11:50

Cyber-Resilient Banking: Securing Digital Assets and Protecting Customer Data in Vietnam's Digital Era

  • Focus on both adoption and adaption of the new structures and regulations to enhance cyber resiliency
  • With the advent of transition into cloud services, addressing the security challenges might require a new wider outlook
  • Implementing Identity focused security outcomes to curb the mounting data breaches

11:50 - 12:10

Digital Transformation: Reshaping Future of Banking Strategy to Enable Innovation and Adaptability for New-Age Customers

  • Modernizing the Core Banking Platforms with strategic planning to enable and support the future ambitions of the bank
  • What is the future of multi-channel banking, mobile Innovation & core system integration?
  • What will the connected, customer-centric digital ecosystem of the future look like?

12:10 – 12:30

Revolutionizing Banking with AI: Customer Excellence and Risk Management

  • What specific AI applications are most effective in real-time risk detection and mitigation?
  • Widening Digital Assistance: RPAs for facilitating operational efficiency and scalability
  • How does AI address compliance and regulatory requirements in the banking sector?

12:30 – 13:30

LUNCH BREAK

13:30 – 14:10

Panel Discussion

Rethinking the Customer Experience in Banking: Leveraging Technology for Personalized and Engaging Interactions

  • Leveraging digital platforms to provide real-time, tailored solutions that enhance the overall customer journey
  • In what ways can advanced analytics contribute to a deeper understanding of customer preferences in banking?
  • In the era of hyper-personalization, what ethical considerations should banks address when leveraging customer data for personalized interactions?

14:10 - 14:30

The Future of Customer Onboarding: A Shift Towards Automation

  • Understanding the current challenges in customer onboarding lifecycle
  • Enhancing customer experience journey and improving the internal efficiencies while standardizing efficiencies in cost and time
  • Leveraging the combined use of RPA and cognitive technology in replicating human-like tasks

14:30 - 14:50

Sustainable Banking Practices: Integrating ESG Principles and Promoting Responsible Financial Decisions

  • How can banks encourage customers to make more responsible financial decisions aligned with ESG principles?
  • What innovations and technologies can be leveraged to enhance the sustainability of banking operations?
  • In what ways can regulatory bodies and policymakers support and incentivize sustainable banking practices?

14:50 - 15:10

Neobanks: Exploring the Ever-Evolving Seamless Banking Experience

  • Addressing the challenges in emphasizing transparency and personalization to build trust and hospitality
  • Leveraging the low variable cost structure to overcome overhead expenses compared to traditional banks
  • Switching the customer’s status quo stand through clever positioning with a strong value proposition

15:10 - 15:30

Mobile Banking: Bridging the Gap and Empowering Financial Inclusion

  • How can mobile payments be used to facilitate financial access for the unbanked population in Vietnam?
  • Reengineering banks with core banking solutions for a sound mobile ecosystem
  • What are the must-have features for an innovative and future-ready banking app?

15:30 – 16:30

CLOSING REMARKS & VISIT TO NETWORKING LOUNGE

08:00 - 09:00

Registration & Coffee

09:00 – 09:10

Opening Remarks

09:10 – 09:25

Empowering the Role of Digital Financial Services in Boosting the National Digital Economy

  • Paving the roadmap to reduce friction in the financial services lifecycle and increase the opportunities for the underserved community
  • Expanding the sources of funding through Fintech and Digital Finance for both Individuals and SMEs
  • Elaborating Vision 2045 towards shaping Vietnam’s economic future through innovation

09:25 - 09:40

Fostering Growth and Innovation: Infusing Digital Tech in Alternative Lending and Microfinance Institutions

  • How is technology and Innovation enabling access to micro finance for inclusive growth?
  • Elaborating the challenges faced by SMEs in accessing credit from traditional banks: Lack of collateral, limited financial history and perceived risk
  • Focus on developing new credit products that are specifically tailored to the needs of SMEs

09:40 - 10:00

Open Banking and APIs: Advancing Collaboration and Innovation in the Financial Ecosystem

  • With consumer empowerment being a key outcome of open banking, understanding how to offer individuals greater control and access to a broader range of financial services
  • Developing a well-built system of identifying and tracking users across open banking applications
  • Strategizing in-house API stack to deliver services to internal and external customers, and open new revenue streams

10:00 - 10:20

Next-Gen Banking: Navigating the IoT Landscape in the Banking Sector

  • Integrating Internet of Things (IoT) solutions in banking to ensure seamless and secure financial transactions
  • Optimizing customer experience through AI driven Smart branches and IoT powered ATMs
  • Gaining holistic insights into customers financial behaviour through IoT enabled solutions

10:20 – 11:00

Panel Discussion

Transforming Banking for the Future: Accelerating Innovation and Adaptability in the Digital Age

  • In what ways are banks adapting their services to cater to the expectations of the digital-savvy customer?
  • What challenges do banks face in maintaining adaptability amid technological advancements?
  • What will the connected, customer-centric digital ecosystem of the future look like?

11:00 - 11:30

NETWORKING BREAK

11:30 - 11:50

Simplifying Transformation Strategy: Leveraging Low Code No Code Platform to be Robust and Agile

  • How does Low-Code No-Code framework compare to other equivalent platforms in the arena?
  • What does reduction in complexity and time mean for GRC guardrails, stability and productivity?
  • How are data management and analytics processes in FIs changing due to application of low-code no-code?

11:50 - 12:10

Identity Screening and Customer Verification: Enhanced Standards in Authentication Process to Avoid Digital Defrauding

  • Evolution in eKYC instruments and onboarding process for secure banking engagements
  • Monitoring financial crimes in real time and creation of Digital ids through eKYC
  • Challenges stemming from eKYC regulations and strict Data protection

 

12:10 – 12:30

Transformation of Fintechs to Super Apps: A Drive Towards Financial Inclusion

  • Enabling super-apps to use financial data from multiple sources to target customers’ needs and deliver financial products
  • Understanding the role of open banks in powering super apps
  • Should incumbents be worried of “super-app”, or is this an opportunity in disguise?

12:30 - 13:30

LUNCH BREAK

13:30 - 14:10

Panel Discussion

The Contactless Payment Revolution: Redefining Payments in Vietnam's Digital Economy

  • Improving growth opportunities with digital payments for enhanced customer convenience and accessibility
  • Optimizing transactions with contactless payments / virtual cards for reduced processing time and operational costs
  • Promoting financial inclusion through Digital payments for reaching maximum populations and expanding the customer base

14:10 - 14:30

Collecting and Managing Cash Flows: A Key Aspect in an Organisational Financial Stability

  • Creating a clear well managed cash flow cycle: Understanding the timing of cash inflow and outflow
  • Addressing the lack of forecasting speed and quality and overcoming tedious manual and error-prone processes
  • Prioritising regulatory changes: Standardization, Centralization and Automation

14:30 – 14:50

Reshaping Traditional Insurance: InsurTech Providing Convenience, Security, Choice, and Comparison to their Customers

  • Providing new ways to measure, control price risk, engage with customers to reduce cost, improve efficiency
  • Establishing Fraud Prevention & Tech framework with advanced automation and analytics
  • Developing affordable pricing and personalized products to low-income groups for greater rural participation through InsurTech

14:50 - 15:10

RegTech: Aiding Financial Institutions in Meeting Regional Regulatory Requirements

  • Reasoning the facilitation of RegTech in navigating through complex regulations and litigations
  • Breaking the roadblocks: Mitigating risks through bettering the framework of Regulatory Sandbox
  • Ensuring cost savings and increased ROI along with all the regulatory and compliance requirements

15:10 – 15:30

Demystifying Blockchain Technology: Assessing the Readiness of FSI in Adapting to the New Technology

  • Comprehending the use-cases, interoperability, and scalability of blockchain
  • Addressing the vital need to create a legal framework for blockchain and aid in the development of blockchain applications
  • Leveraging blockchain technology in delivering a better customer experience: Real-time and Cross-border transmission

15:30 – 16:30

CLOSING REMARKS & VISIT TO NETWORKING LOUNGE