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AI & emerging technologies take over Vietnam’s financial services by storm

March 20, 2024

Hanoi, 19th February 2024:  The country has acknowledged the adoption of AI and new technologies as the primary fuel for FSI’s long-term development. According to Finastra’s Financial Services State of the Nation Survey 2023, 94 percent of Vietnam’s financial institutions are looking forward to the opportunities presented by AI. So much so that AI in e-banking applications and e-wallets is gradually becoming a norm. Renowned banks have now started implementing facial recognition technology and Face ID identification kiosks, further boosting AI adoption.

On the other hand, Vietnamese consumers are heavily relying on smart payment products wherein mobile payments is witnessing billions of dollars in transactions each day. Visa’s survey clearly states that about 90 percent of consumers have shown strong interest in digital banking and intend to use it in the future.

Natural language processing (NLP), a subfield of artificial intelligence is also gaining rampant popularity as currently close to 41 percent of financial institutions are leveraging the technology to personalize marketing for their clientele.

Furthermore, to achieve net zero carbon emissions by 2050, it’s extremely crucial for Vietnam’s FSI to inculcate proper ESG standards. In that light, PwC Vietnam has forecasted that financial institutions could earn as much as $1.7 billion by issuing green bonds, social bonds, and sustainable bonds for ESG initiatives.   Know the latest information on Vietnam’s financial services industry and the many associated grand opportunities by being a part of World Financial Innovation Series (WFIS) 2024 – Vietnam.