8:00 AM – 9:00 AM
REGISTRATION & COFFEE
9:00 AM – 9:10 AM
OPENING CEREMONY
9:10 AM – 9:20 AM
KEY OPENING REMARKS
Quoc Hung Nguyen
Vice Chairman and Secretary General
Vietnam Banks Association
9:20 AM – 9:30 AM
The Digital Transformation Landscape of Vietnam’s Banking Sector in 2025
Le Anh Dung
Deputy Director General - Payment Department
State Bank of Vietnam (SBV)
9:30 AM – 9:50 AM
Empowering the Role of Digital Financial Services in Boosting the Country’s Economic Growth
- Vietnam economic outlook in 2025-2026 and beyond
- Vietnam digital transformation and economic growth to 2025 and 2030
- Vietnam digital transformation in financial services: Challenges, Solutions and Implications for firms
Luc Can
Chief Economist
BIDV
9:50 AM – 10:10 AM
The Power of Next Gen AI-Driven Customer Experience (CX) in the Realm of Digital Finance
- The Next Evolution of AI in BFSI – How generative AI, real-time analytics, and predictive automation are redefining customer engagement
- The roadmap for future-proofing contact center operations, balancing automation with human insight, and unlocking AI-driven efficiencies without compromising the high-touch experiences customers expect
- Learn how leading financial and insurance institutions migrate from their on prem contact centre to the cloud, leveraging AI-powered analytics, proactive service models, and workforce transformation to turn their service centers into strategic assets
Monchai Hongsuraphan
Solution Consultant - Portfolio Sales Engineering, SEAGC
NICE
10:10 AM – 10:30 AM
Hyper-Personalization with AI: Building a Love Brand in Consumer Finance
- From Data Chaos to Clarity: How to overcome data fragmentation and poor quality data to unlock true personalization
- The Power of Now: Real-time data and real-time AI—how to harness them to anticipate customer needs in the moment
- Beyond Personalization: Creating a Love Brand: How we built a hyper-personalized framework that doesn’t just serve customers but turns them into loyal fans
Damian Stevens
CTO
EmbedIT
10:30 AM – 10:50 AM
Biometrics to the Rescue: Shielding Vietnam's Banks from Deepfakes
- Discussing the potential vulnerabilities in biometric systems, and how banks can proactively address emerging threats through innovation
- How can biometric authentication systems be enhanced to detect subtle deepfake manipulations in real-time banking transactions?
- Addressing significant technical challenges in implementing multi-modal biometric authentication
Quang-Vinh Dang
AI Director / Lecturer
TymeX / British University Vietnam
Phil Wright
Chief Operating Officer
HSBC Vietnam
Ngoc Lan Anh Nguyen
Chief Technology & Operations Officer
Standard Chartered Bank (Vietnam)
10:50 AM – 11:00 AM
Upskilling with Udemy Business Amidst the AI Revolution
- In the world of Gen AI—where 86% of workers believe they need AI training but only 14% have received it, or 61% of CIOs indicate that their organizations lack technical AI maturity—organizations need to upskill and reskill their workforce to stay ahead of the game
- Udemy helps organizations upskill and reskill employees with not only courses on Gen AI but also by being the Gen AI-powered platform that enhances learning through cutting edge features
- Take a peek on how your organization can thrive in the AI Revolution, including case studies from our customers
Alan Malcolm
Head of Strategic Partnerships
Udemy
11:00 AM – 11:30 AM
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
11:30 AM – 11:50 AM
Digital Transformation in BFSI: MarTech’s Role in Driving Growth
- How digital transformation is reshaping customer interactions in BFSI
- The role of marketing technology (MarTech) in streamlining customer acquis
- Key MarTech tools that are revolutionizing BFSI marketing
- Best practices for implementing digital transformation initiatives
- Overcoming regulatory and compliance challenges in digital BFSI marketing
Mai Vo
Country Manager, Vietnam & Cambodia
Clevertap
11:50 AM – 12:20
Digital Transformation: Crafting Modern Banking Strategies for Future Success
- Upgrading core banking platforms through strategic enhancements to support ambitious future goals
- Innovating multi-channel banking with advanced mobile solutions and integrated core systems
- Designing a connected, customer-centric digital ecosystem that anticipates future needs and fosters adaptability
Nicole Nguyen
ASEAN Vice – Chair / Founder
Global Impact Fintech Forum / APAC DAO
Cong Quynh Lan Tran
Deputy General Director / CIO
VietinBank
Frank Luong
Chief Information Officer
Orient Commercial Bank
Nga Nguyen Thi
Director of Digital Banking
PVcomBank
12:20 – 12:40
Consumer Finance 2025: Home Credit’s Customer-Centric & Sustainable Growth Strategy
- Overview of key shifts in consumer finance for 2025, including digital adoption and changing customer expectations
- Balancing growth with financial stability and ethical lending practices
- Predictions on how Home Credit’s customer-focused and sustainable strategies will shape the financial landscape
Long Vo Kim
Head of Lending Products & VAS
Home Credit Vietnam
12:40 – 12:50
Next-Gen POS: Optimized, Scalable & Cost-Effective
- Seamless Development: Leveraging JavaScript for flexibility and efficiency
- Cost Optimization: Streamlined solutions to enhance affordability and performance
Robert Choo
Managing Director, APAC/Europe
Topwise
12:50 – 14:00
LUNCH BREAK
14:00 – 14:20
Smart Banking: Leveraging Big Data for Operational Excellence
- Building resilient data architectures to ensure seamless data integration and accessibility
- Implementing advanced data governance to maintain compliance and secure sensitive financial data
- Harnessing predictive analytics for proactive decision-making and risk management in financial operation
Pham Thi Nga
Chief Data Officer
OCB
Linh Nguyen
Deputy Chief Digital Officer
MBBank
Quang-Vinh Dang
AI Director / Lecturer
TymeX / British University Vietnam
14:20 – 14:40
Revolutionizing Banking with Generative AI
- In what ways can generative AI enhance risk management, fraud detection, and predictive analytics in the banking sector?
- How can generative AI streamline operations by automating routine tasks and optimizing resource allocation?
- What effect does generative AI have on customer satisfaction and competitiveness through innovative banking product development?
Tuan Nguyen
Chief Information Officer
Techcombank
14:40 – 15:10
Digital Banks: Adopting the Ever-Changing Streamlined Banking Landscape
- Tackling obstacles in prioritizing openness and customization to build trust and enhance customer satisfaction
- Leveraging a low variable cost model to reduce operational expenses, differentiating from conventional banks
- Revolutionizing customer expectations through strategic market positioning and attractive value propositions
Jonas Eichhorst
CEO
Timo Vietnam
Fred Lim
Vice Chairman
TNEX Finance
Khanh Ngo
CEO
Liobank by OCB
15:20 – 16:30
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
8:30 AM – 9:30 AM
REGISTRATION & COFFEE
9:30 AM – 9:50 AM
Leveraging Vietnam’s Financial Sector for Inclusive and Resilient Growth
- Deepening capital markets
- Promoting access to finance
- Deepening access and usage of financial services
Julian Casal
Senior Financial Sector Economist
World Bank
09:50 AM – 10:20 AM
From Uniformity to Uniqueness: CX Redefined with Hyper-Personalization in Banking
- Enhancing CX and UX to provide seamless, personalized access to financial services
- Reorienting the infrastructure around the customer, fostering a customer-centric banking experience
- Adopting a platform-based operating model and cultivating an innovative culture
Van-Anh Vu
Head of Business Growth, Vietnam
AppsFlyer
Thanh Hang Nguyen
Senior Director - Customer Experience
Techcombank
Duc Hoang, XMP, CCXP, CCX
Head of Experience Management & Process Optimization
MSB Bank
10:20 AM – 10:50 AM
Fortifying Digital Threat Landscape & Identities: A Strategic Priority for Banking CISOs
- Emphasizing the integration and adaptation of new cybersecurity frameworks and regulations to enhance cyber resilience in banking
- Navigating security challenges amidst the transition to cloud services demands a comprehensive strategy for financial institutions
- Implementing identity-centric security measures to effectively mitigate the escalating threat of data breaches in banking
Anh Tuan Van
CISO
Techcombank
Glenn Tan
Sales Engineering Consultant
Menlo Security
Anh Vu Thai
Deputy CIO
PGBank
Thang Nguyen Anh
CISO
Standard Chartered Bank (Vietnam)
10:50 AM - 11:00 AM
How GenAI is fueling revenue growth through personalized CX
- Increasing automation rate and reducing operational costs by integrating GenAI.
- Improving customer satisfaction and retention by leveraging GenAI to deliver consistent, contextual experiences across omnichannel.
- Driving revenue growth by personalizing customer experiences.
Phan Thi Thanh Ngoc
Deputy Chief AI Applications Consulting
VNPT
11:00 AM – 11:30 AM
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
11:30 AM - 11:50 AM
Unlocking the Next Phase of Digital Banking in SEA: Trends & Transformations
- Exploring key trends shaping the next phase of digital banking and financial services
- Addressing how changing customer behaviors are driving banks to offer more personalized and seamless digital experiences
- Strategies for legacy banks to remain competitive amid digital disruptions and fintech innovations
Huy Pham
Founder / Senior Lecturer in Finance / CFO
RMIT FinTech Crypto Hub
RMIT University Vietnam / MoneyFi
Kalidas Ghose
Chairman
UNOBank
11:50 AM – 12:20 PM
Redefining Insurance with Digital Innovation: The Future of Insurtech
- Revolutionizing Insurtech with AI and APIs: Leveraging emerging technologies and extensive data
- Developing novel services and business models to propel strategic initiatives using technology
- Overcoming challenges in implementing new business models while focusing on customer-centric approaches
Son Tran
Chief Information Officer
Prudential Vietnam
Sumit Nangia
Chief Customer & Technology Officer
AIA Vietnam
Lan Phuong Nguyen
Chief Transformation Officer
MSIG Insurance
12:20 – 12:50
Retail Banking in the Digital Age: From Traditional to Innovative
- How can retail banks deliver a seamless, omnichannel experience that matches evolving digital habits?
- Examining how retail banks balance customer privacy with personalized marketing in a strictly regulated digital space
- Exploring various strategies managing regulatory risks essential for transitioning to digital platforms
Frank Luong
Chief Information Officer
Orient Commercial Bank
Britto Laban
Director, SVP - Retail Digital Bank
Techcombank
12:50 – 14:00
LUNCH BREAK
14:00 – 14:20
Effortless CX Strategy: How to leveraging Technology, Digital and Data for Seamless Experience
- Utilize artificial intelligence and machine learning to deliver hyper-personalized customer interactions, enhancing engagement and satisfaction
- Balance convenience with robust cybersecurity measures to protect customer data, ensuring compliance and fostering long-term trust
- Create a seamless experience across multiple touchpoints to ensure consistent and frictionless customer journeys
Duc Hoang, XMP, CCXP, CCX
Head of Experience Management & Process Optimization
MSB Bank
14:20 – 14:40
Digital Fraud Risks & Fraud Risk Management Governance
- Comprehending the surge in AI-driven fraud (deepfakes, synthetic identities, automation)
- Leveraging AI/ML for behavioral analytics and predictive detection
- Navigating global compliance demands and harmonizing policies
Ngoc Lan Anh Nguyen
Chief Technology & Operations Officer
Standard Chartered Bank (Vietnam)
14:40 – 15:00
Navigating Cybersecurity Compliance: Challenges and Opportunities Under SBV's New Regulatory Framework
- Adapting to Circular 50: Elevating Risk Management Across the Enterprise
- From Compliance to Strategic Risk Advantage: Building Resilience and Trust
- Managing Transition Risks: Aligning Legacy Systems with Modern Regulatory Demands
Duc Le
Vice President
ISC2 Ho Chi Minh City Chapter
Thi Phuong Thuy Nguyen
Head of Operational Risk
TPBank
15:00 PM – 16:00 PM
NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE
16:00 – 16:30
Red Carpet Moment with Paparazzi Lights
16:30 – 16:40
Opening Ceremony by EMCEE
16:40 – 16:50
Grand Premier Performance
16:50 – 17:20
Introductory Address by the Jury Committee
17:20 – 18:00
Awards Presentation Ceremony:
- IT Maestro of the Year
- GRC Advocate of the Year
- Data & Analytics Leader of the Year
- Marketing Leader of the Year
- Retail Banker of the Year
- Cyber Practitioner of the Year
- CX Innovator of the Year
- Woman Influencer in FSI
17:20 – 18:00
Awards Presentation Ceremony
18:00 – 18:10
Closing Performance
18:10 – 18:20
Closing Remarks
18:20 – 19:30
Cocktail & Gala Dinner
*The above is a running agenda and is subject to change