8:00 AM – 9:00 AM
ĐĂNG KÝ & CÀ PHÊ
09:00 – 09:10
OPENING REMARKS
Quoc Hung Nguyen
Vice Chairman and Secretary General
Vietnam Banks Association
09:10 – 09:30
Vietnam Economic Growth Model: The Role of Reforming Financial Markets
- Stronger regulations & transparency to boost investor confidence
- Diversified funding sources beyond traditional banking
- Digital innovation & global alignment to drive sustainable growth
Luc Can
Chief Economist
BIDV
09:30 – 09:50
Unlocking the Credit Potential: Igniting Commercial and SME Lending Acceleration to Drive Vietnam's Unprecedented Growth
- Experience a single credit lifecycle platform — from prospecting to credit monitoring — with world-leading speed and efficiency and governed AI that drives your lowest cost to originate.
- Embrace proactive credit monitoring to manage risk, optimize portfolio performance and deepen customer relationships.
- Seamless digital experiences across every line of business to get credit into the hands of borrowers seamlessly, powered by AI with in-built credit risk excellence
Anthony Morris
Chief Industry Transformation Officer
nCino
09:50 – 10:10
Advancing Responsible AI Adoption in Banking: From Controlled Experiments to Enterprise Impact
- Applying AI to credit assessment, fraud prevention, customer service, and operational decision-making
- Establishing governance frameworks to address transparency, explainability, bias, and accountability in AI models
- Measuring business value from AI initiatives while maintaining regulatory confidence and customer trust
10:10 – 10:30
Driving the Future of Financial Anti-Fraud Through Innovation
- Fraud Ecosystem and Its Evolution in the Context of Digital Transformation for Financial Institutions
- Introduction to the StreamCube Intelligent Anti-Fraud Solution
- Case Studies in Intelligent Anti-Fraud Implementation
Harmon Wang
CEO
StreamCube Technology
10:30 – 11:00
Evolving Digital Transformation in Financial Services: What Comes After Digital-First
- Moving from digital-first strategies to fully integrated enterprise transformation
- Aligning technology, people, and processes around speed, intelligence, and scale
- Sustaining trust, control, and regulatory confidence in advanced digital environments
Nicole Nguyen
Founder
APAC DAO
Duc Luu
Deputy CEO / CIO
LPBank
Rachel Nguyen
CTO
CIMB Vietnam
Ngoc Lan Anh Nguyen
Chief Technology & Operations Officer
Standard Chartered Bank (Vietnam)
11:00 – 11:30
NGHỈ KẾT NỐI & THAM QUAN PHÒNG TRIỂN LÃM
11:30 – 11:50
Strengthening Vietnam’s Banking System for Sustainable, Inclusive, and Digitally Enabled Growth
- Examining Vietnam’s evolving financial sector priorities in the context of economic resilience, controlled innovation, and long-term system stability
- Aligning banking modernization efforts with national digital transformation programs while safeguarding trust, prudence, and financial discipline
- Balancing innovation-led growth with regulatory oversight as Vietnam’s banking ecosystem transitions to a more digital-first operating model
11:50 – 12:00
Open Banking in Vietnam: Laying the Groundwork for Secure Data Sharing and Innovation
- Addressing governance, consent management, and data protection requirements in open banking frameworks
- Enabling collaboration between banks, fintechs, and third parties through secure APIs
- Overcoming technical and operational challenges related to interoperability, performance, and scalability
12:00 – 12:10
DeepfakeSafe: Safeguarding KYC Against AI-driven Fraud
- Uncover how AI-driven deepfakes are reshaping fraud risks in KYC
- Live demo: watch how easily a deepfake can be created — and why it’s dangerous
- Understand how financial institutions can keep onboarding secure, compliant, and fraud-free
Saket Kumar Jha
Chief Revenue Officer
HyperVerge
12:10 – 12:20
AI-Powered Threats in Banking: Moving Beyond Human Vigilance to Proactive Security
- The rise of AI is amplifying phishing and malware attacks, making breaches faster, more sophisticated, and harder to detect
- Most data breaches stem from systemic vulnerabilities—not just user error—highlighting the need to address root causes
- Future-ready security must focus on proactive, built-in protection mechanisms that do not rely solely on end-user awareness or behaviour
Derek Lok
Director
Yubico
12:20 – 12:50
Cybersecurity as a Strategic Priority: Strengthening Resilience Across the Banking Sector
- Aligning cybersecurity strategies with evolving regulatory requirements and threat landscapes
- Securing hybrid and cloud-based banking environments against sophisticated attacks
- Developing incident response and recovery capabilities to minimize systemic and reputational risk
Robert Tran
Senior Advisor
ISC2 Vietnam Chapter
Nghia Tran
CIO
Viet Bank
Khoa Nguyen
CISO - Infrastructure Director
Timo Vietnam
Lukas Toman
Head of IT Security
Home Credit Vietnam
12:50 – 14:00
nghỉ trưa
14:00 – 14:30
Retail Banking Transformation: Redefining Value in a Digital-First Market
- Rebalancing branch, digital, and assisted channels to meet evolving customer expectations
- Managing personalization and data privacy in a regulated environment
- Ensuring operational efficiency and compliance during large-scale digital transitions
Minh Hoang Nghiem
Fintech Application Expert
Vietnam Blockchain and Digital Assets Association
Ajay Gandotra
Head of Retail Banking Division
National Citizen Bank
Ha Lam Dau
Deputy CEO in charge for Technology &
Digital Transformation
VietABank
Nhung Doan
Head of Retail Banking, Board of Management
Vietcombank
14:30 – 15:00
From Standardization to Personalization: Redefining Customer Experience in Banking
- Delivering relevant, personalized experiences while respecting data privacy and consent
- Aligning technology, processes, and culture around the customer
- Scaling personalization across products, channels, and customer segments
Hang Nguyen Thi Thu
Director - Customer Experience
TPBank
Duc Hoang
Head of Experience Management &
Process Optimization
MSB Bank
Phuong Nguyen Thi Kim
Branch Director
BIDV FDI Branch I
15:00 – 16:30
NGHỈ KẾT NỐI & THAM QUAN PHÒNG TRIỂN LÃM
08:00 – 09:00
ĐĂNG KÝ & CÀ PHÊ
09:00 – 09:15
The Future of Digital Money in Vietnam: Preparing for the Next Phase of Monetary Innovation
- Understanding global central bank digital currency developments and their relevance to Vietnam’s financial system
- Evaluating the readiness of Vietnam’s payment infrastructure, legal frameworks, and risk controls for potential digital currency scenarios
- Assessing implications for banks, payment providers, and cross-border settlements in a progressively digitized monetary environment
09:15 – 09:30
Mobile Banking at Scale: Designing Secure and Accessible Platforms for All
- Building intuitive, reliable mobile banking experiences for diverse customer segments
- Ensuring security, uptime, and performance in high-transaction environments
- Integrating mobile platforms with core banking and payment ecosystems
Tuan Nguyen
CIO
Techcombank
09:30 – 09:40
AI-Powered Financial Solutions: Moving the TAT Needle
- IDP vs OCR
- Importance of TAT
- AI Solutions in Vietnam
Munkh Abdullaki Mikael (Abdul)
Head of Sales and Partnerships
AND Solutions
09:40 – 09:50
Orchestrating AI & Human: Why CX Still Fails and How to Fix It
- Understanding why customer experience often fails to improve despite significant investments in AI
- Orchestrating AI and human agents to deliver consistent, high-quality experiences at scale
- Leveraging AI–human collaboration to improve productivity, reduce customer effort, and drive measurable business impact
Tien Dung Nguyen
CEO
Viettel Customer Service
09:50 – 10:00
Digital Financial Services as a Catalyst for Inclusive Economic Development in Vietnam
- Strengthening access to formal financial services for individuals, SMEs, and rural communities
- Leveraging digital finance to support entrepreneurship, productivity, and economic participation
- Aligning inclusion initiatives with national development and digital economy goals
10:00 – 10:30
Scaling AI Across the Bank: Governance, Capability, and Cultural Readiness
- Developing enterprise-wide AI strategies aligned with business priorities
- Establishing governance structures for risk, ethics, and accountability
- Building internal skills and operating models to sustain AI adoption
Cong Quynh Lan Tran
Deputy General Director
VietinBank
Fred Lim
Chief Digital Commercialisation Officer
Hong Leong Bank
Linh Nguyen
ExCo Member in Charge of Digital & Data
ABBank
10:30 – 11:00
Harnessing Data Intelligence to Drive Smarter Banking Decisions
- Building secure, scalable data architectures across banking operations
- Strengthening data governance to meet regulatory and security requirements
- Using predictive analytics to support growth, risk management, and customer strategy
Huy Nguyen
Director of Data Technology & Science
Vietcombank
Gunneet Singh
Director - Cards & Payments
FE Credit
Thuong Nguyen
Deputy CDAIO
VietinBank
11:00 – 11:30
NGHỈ KẾT NỐI & THAM QUAN PHÒNG TRIỂN LÃM
11:30 – 11:50
Trust, Technology, and Talent: The CEO Agenda for the Next Decade of Banking
- Strengthening governance, cybersecurity, and ethical AI frameworks to safeguard customer confidence while operating in increasingly digital and interconnected ecosystems
- Moving beyond digitisation to intelligent, cloud-native, and data-driven banking models that enable agility, resilience, and new value creation
- Reskilling leadership and workforce capabilities to align with AI-enabled operations, cross-functional collaboration, and the cultural shift required for continuous transformation
Vu Ngo
Deputy Managing Editor
Vietnam Economic Times (VET)
Nguyen Viet Anh
Deputy CEO
TPBank
Nguyen Anh Tuan
Deputy CEO / Chief Retail Banking Group Officer
Techcombank
11:50 – 12:10
Architecting Cloud-Based Banking Platforms for Scale and Resilience
- Designing cloud adoption strategies that align with data residency, cybersecurity, and supervisory expectations
- Modernizing legacy infrastructure to improve scalability, reliability, and speed without compromising system stability
- Leveraging cloud platforms to enable faster product innovation, ecosystem collaboration, and operational efficiency
12:10 – 12:25
Hyper-Personalisation at Scale: The Next Phase of Customer Experience in Financial Services
- Anticipating customer intent using real-time data and predictive insights
- Orchestrating seamless, omnichannel experiences across banking, insurance, and digital platforms
- Aligning personalization strategies with compliance, ethics, and customer trust
Olena Khlon
CEO
SHBFinance
12:25 – 12:40
Accelerating Innovation Through Low-Code and No-Code Platforms
- Enabling faster application development while maintaining governance and control
- Improving operational efficiency and reducing dependency on traditional IT cycles
- Supporting compliance, stability, and scalability through structured development frameworks
Barani Sundaram
CTO
East West Banking Corporation Philippines
12:40 – 12:50
Building Intelligent Banking Ecosystems: From Data Silos to Seamless Customer Experiences
- Unifying data to enable smarter, faster decision-making across the bank
- Leveraging AI and cloud to drive scalable and agile transformation
- Delivering seamless, personalized customer experiences across channels
12:50 – 14:00
nghỉ trưa
14:00 – 14:30
The Digital Transformation of Insurance in Vietnam: Opportunities and Challenges
- Leveraging technology to improve underwriting, claims, and customer engagement
- Expanding distribution through digital channels, bancassurance, and platform partnerships
- Addressing trust, adoption, and regulatory considerations in digital insurance models
Mukesh Pilania
CEO
Techcom Life Insurance
Tu Nguyen
Chief Customer and Digital Officer
Chubb Life Vietnam
14:30 – 15:00
The Evolution of Digital-Only Banks in Vietnam’s Competitive Landscape
- Differentiating digital banks through service design, speed, and customer relevance
- Operating lean, technology-driven models within regulatory boundaries
- Assessing collaboration and competition dynamics with traditional banks
Tu The Hien
CTO
Cake Digital Bank
Hai Bui
Head of Retail Banking
Vikki Digital Bank
15:00 – 16:00
NGHỈ KẾT NỐI & THAM QUAN PHÒNG TRIỂN LÃM
16:00 – 16:30
Red Carpet Moment with Paparazzi Lights
16:30 – 16:40
Opening Ceremony by EMCEE
16:40 – 16:50
Grand Premier Performance
16:50 – 17:20
Introductory Address by the Jury Committee
17:20 – 18:00
Awards Presentation Ceremony:
- IT Maestro of the Year
- GRC Advocate of the Year
- Data & Analytics Leader of the Year
- Marketing Leader of the Year
- Retail Banker of the Year
- Cyber Practitioner of the Year
- CX Innovator of the Year
- Woman Influencer in FSI
18:00 – 18:10
Closing Performance
18:10 – 18:20
Closing Remarks
18:20 – 19:30
Cocktail & Gala Dinner
*The above is a running agenda and is subject to change