Agenda

The Future of Digital Money in Vietnam: Preparing for the Next Phase of Monetary Innovation

• Understanding global central bank digital currency developments and their relevance to Vietnam’s financial system
• Evaluating the readiness of Vietnam’s payment infrastructure, legal frameworks, and risk controls for potential digital currency scenarios
• Assessing implications for banks, payment providers, and cross-border settlements in a progressively digitized monetary environment

Mobile Banking at Scale: Designing Secure and Accessible Platforms for All

• Building intuitive, reliable mobile banking experiences for diverse customer segments
• Ensuring security, uptime, and performance in high-transaction environments
• Integrating mobile platforms with core banking and payment ecosystems

Tuan Nguyen

CIO

Techcombank

Fintech Super Apps and Platform Ecosystems: Reshaping Financial Engagement

• Integrating financial services into everyday digital ecosystems
• Leveraging open APIs and partnerships to expand reach and functionality
• Understanding competitive and collaborative implications for banks

Hyper-Personalisation at Scale: The Next Phase of Customer Experience in Financial Services

• Anticipating customer intent using real-time data and predictive insights
• Orchestrating seamless, omnichannel experiences across banking, insurance, and digital platforms
• Aligning personalization strategies with compliance, ethics, and customer trust

Digital Financial Services as a Catalyst for Inclusive Economic Development in Vietnam

• Strengthening access to formal financial services for individuals, SMEs, and rural communities
• Leveraging digital finance to support entrepreneurship, productivity, and economic participation
• Aligning inclusion initiatives with national development and digital economy goals

Harnessing Data Intelligence to Drive Smarter Banking Decisions

• Building secure, scalable data architectures across banking operations
• Strengthening data governance to meet regulatory and security requirements
• Using predictive analytics to support growth, risk management, and customer strategy

Huy Nguyen

Director of Data Technology & Science

Vietcombank

Gunneet Singh

Director - Cards & Payments

FE Credit

Thuong Nguyen

Deputy CDAIO

VietinBank

Trust, Technology, and Talent: The CEO Agenda for the Next Decade of Banking

• Strengthening governance, cybersecurity, and ethical AI frameworks to safeguard customer confidence while operating in increasingly digital and interconnected ecosystems
• Moving beyond digitisation to intelligent, cloud-native, and data-driven banking models that enable agility, resilience, and new value creation
• Reskilling leadership and workforce capabilities to align with AI-enabled operations, cross-functional collaboration, and the cultural shift required for continuous transformation

Moderator

Vu Ngo

Deputy Managing Editor

Vietnam Economic Times (VET)

Nguyen Viet Anh

Deputy CEO

TPBank

Nguyen Anh Tuan

Deputy CEO / Chief Retail Banking Group Officer

Techcombank

Embedding Sustainability into Banking Strategy: From Policy Commitments to Execution

• Integrating ESG considerations into credit assessment, risk management, and reporting
• Financing green and transition projects while managing climate-related risks
• Using data and technology to measure and report sustainability outcomes

Olena Khlon

CEO

SHBFinance

Wealth Management in the Digital Era: Balancing Technology with Human Expertise

• Enhancing advisory services with digital tools and real-time insights
• Building trust and long-term relationships in a digital-first environment
• Scaling wealth solutions across affluent, mass-affluent, and emerging segments

Architecting Cloud-Based Banking Platforms for Scale and Resilience

• Designing cloud adoption strategies that align with data residency, cybersecurity, and supervisory expectations
• Modernizing legacy infrastructure to improve scalability, reliability, and speed without compromising system stability
• Leveraging cloud platforms to enable faster product innovation, ecosystem collaboration, and operational efficiency

The Digital Transformation of Insurance in Vietnam: Opportunities and Challenges

• Leveraging technology to improve underwriting, claims, and customer engagement
• Expanding distribution through digital channels, bancassurance, and platform partnerships
• Addressing trust, adoption, and regulatory considerations in digital insurance models

Mukesh Pilania

CEO

Techcom Life Insurance

Tu Nguyen

Chief Customer and Digital Officer

Chubb Life Vietnam

The Evolution of Digital-Only Banks in Vietnam’s Competitive Landscape

• Differentiating digital banks through service design, speed, and customer relevance
• Operating lean, technology-driven models within regulatory boundaries
• Assessing collaboration and competition dynamics with traditional banks

Tu The Hien

CTO

Cake Digital Bank

Thanh Le

Deputy CEO

Vikki Digital Bank

Grand Premier Performance

Introductory Address by the Jury Committee

Awards Presentation Ceremony:

• IT Maestro of the Year
• GRC Advocate of the Year
• Data & Analytics Leader of the Year
• Marketing Leader of the Year
• Retail Banker of the Year
• Cyber Practitioner of the Year
• CX Innovator of the Year
• Woman Influencer in FSI

Closing Performance

Closing Remarks

Cocktail & Gala Dinner