2025 Edition Has Been Concluded Successfully! See You All In 2026! 2025 Edition Has Been Concluded Successfully! See You All In 2026! 2025 Edition Has Been Concluded Successfully! See You All In 2026! 2025 Edition Has Been Concluded Successfully! See You All In 2026!
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You recently announced new agentic AI features in Pega Client Lifecycle Management, specifically for compliance and KYC workflows. For Vietnamese banks, what does that actually look like in practice?

The scale of the KYC problem is significant: corporate onboarding averages 82 days globally, abandonment rates reach 50 to 70 percent, and large banks spend over $670 million annually on KYC and AML while detecting only around 2 percent of illicit activity. Pega’s CLM ‘25 release addresses this with a two-layer agentic framework, comprising a GenAI Coach that instantly synthesizes multi-jurisdictional risk data for Relationship Managers and Automation Agents that extract documents, generate RFI emails, and populate KYC data models without manual keying. The most consequential shift for Vietnamese banks is continuous Ongoing Screening, which replaces periodic batch reviews with event-driven monitoring that automatically triggers priority cases when risk changes, fully auditable to meet SBV transparency requirements.

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